Frequently Asked Questions
Everything you need to know before ordering your personalised product.
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Orders & Personalisation
How do I create my personalised product?
It’s simple:
1. Choose your product and quantity
2. Upload your photo or design
3. Preview your product
4. Add to cart and place your order
We’ll take care of the rest.
What kind of photo should I upload?
For the best result, upload a clear, high-quality photo with good lighting.
Photos taken on most modern phones usually work perfectly.
Will my photo be cropped?
Yes — your photo will be automatically adjusted to fit the shape and size of the product.
We always aim to make it look as good as possible.
Can I preview my design before ordering?
Yes — on selected products, you can see a live preview after uploading your photo.
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Delivery & Shipping
How long does production take?
Our production time is usually 2–3 working days.
How long does delivery take?
UK delivery usually takes 1–3 working days after dispatch.
How long will it take in total?
Most orders arrive within 3–6 working days from the time you place your order.
Do you offer free shipping?
Yes — we offer free UK shipping on orders over £49.
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Products & Quality
Are your products made in the UK?
Yes — our products are carefully made and packed in the UK.
What materials do you use?
We use carefully selected materials designed to give a premium finish, strong print quality, and a product made to last.
Are the magnets strong?
Yes — our magnets are made with a strong magnetic backing designed for practical everyday use.
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Customisation
Can I order more than one product with different photos?
Yes — depending on the product, you can upload multiple photos and create multiple items in one order.
Can I use the same photo more than once?
Yes — if you’d like multiple items with the same photo, simply choose the quantity you want.
Can I add text to my order?
Yes — selected products allow you to add your own text, names, or dates.
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Support & Returns
What if I make a mistake in my order?
If you notice a mistake, please contact us as soon as possible.
We’ll always do our best to help before production begins.
Can I return a personalised item?
Because each item is made to order, personalised products are usually non-returnable unless they arrive damaged or there is a production issue.
What if my order arrives damaged?
If your order arrives damaged, please contact us with photos and your order details.
We’ll review it and make it right.
How can I contact you?
You can contact us through our Contact page and we’ll get back to you as soon as possible.
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Still have a question?
We’re always happy to help.
Please visit our Contact page if you need anything before ordering.
Ready to create your own magnet?